Founder notes · The gist
Against engagement
The founder of an astrology company explains why he will not try to raise the number almost every product in the world is built to raise, how many people open it each day, and what refusing that will cost his business.
This is the short way in. The essay has the working, the sources and the sky.
The essay opens with a question: what makes a person open an astrology product tomorrow morning? The answer is whatever this morning did not settle. A question that closes produces no second visit. A question left slightly open produces several. A calendar you check hourly, the essay says, is a fear rented by the day.
The number itself is usually fair: a maps app opened daily is genuinely being used. Every app counts daily active users, how many separate people open it on a given day; set that against the monthly count and you get the ratio the industry calls stickiness. Bhagol will count opens, but never as a goal.
Nobody has to intend any of that. A team keeps whatever moved the number and drops whatever did not, and after two years the number has designed the product. There is also a counting problem: an open can be charted by Tuesday, while whether a reader left with their question answered cannot be counted at all. The side with numbers wins every meeting.
What it aims at instead is resolution: the reader leaving with a decision they can make and no reason to come back this week. It admits it cannot measure that, and names four weak substitutes. Then the design: no streaks, no notifications of any kind (not even for a new essay), no red dots, and nothing playing next when an essay ends. A streak makes skipping a day feel like a loss; a badge is an errand somebody else set for you.
Last, the bill. The plan needs roughly 190 paying members and 20 guide sales a month, and frequency appears nowhere in that sum. Indian rules require a monthly subscription to warn the customer 24 hours before every charge, so members will get 12 reminders a year that they pay for a site built to be opened rarely. Facebook once reported cutting time spent on its service by about 50 million hours a day, with 1.40 billion daily users to absorb it. Bhagol is looking for 190 people.
Words decoded
- daily active users (DAU)
- how many separate people open a product on a given day
- stickiness
- daily users divided by monthly users, a ratio for how often the same people come back
- engagement
- the general name for how much people open, scroll, tap and linger; the thing most products are built to increase
- streak
- a running count of days in a row that you have used something, which you lose by skipping one
- push notification
- a message an app sends to your phone without being asked
- red dot, or badge
- the small marker on an icon saying something is waiting for you
- proxy
- a rough stand-in you can count, used when the thing you actually care about cannot be counted
- churn
- the rate at which paying customers stop paying
- mandate
- the standing permission you give for a subscription to charge your card each month
- panchang (पञ्चाङ्ग)
- the Indian almanac sheet for a day, which reports the day and asks nothing of you
- resolution
- this essay's word for a reader leaving with the question they came with actually settled
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